❓ General Questions
kv99 Frequently Asked
Questions
Detailed answers all in one place — covering deposits, KYC verification, account security, cricket betting, and support.
It is natural to have various questions while using kv99. On this page we have organized the questions most frequently asked by players in Bangladesh into five sections — deposit methods, support services, account security, cricket betting, and identity verification (KYC). If you cannot find the answer to your question here, contact our team via live chat or email — we are always ready.
Deposit Questions
At kv99, the minimum deposit amount for each payment method is ৳100. That means you can add balance to your account with just one hundred taka via bKash, Nagad, Rocket, or Upay —
whichever method you prefer. This is useful if you want to start with a small budget.
Log in to kv99 and go to the "Deposit" option, then select bKash. Send the payment from bKash to the number shown
and enter the transaction ID in the designated field. Your account balance will be updated within a few minutes.
Keeping a screenshot of the payment will be useful if any issue comes up later.
kv99 does not charge any deposit fee of its own. However, each payment gateway — bKash, Nagad, Rocket, or Upay — may have its own
transaction charge, which they deduct directly. This is subject to each provider's own policy.
You can check the applicable charge in the provider's app before making a deposit.
Deposits are usually reflected within a few minutes. If your balance has not arrived after a long wait,
take a screenshot of the SMS or receipt from bKash or Nagad and contact kv99 via live chat or by email at [email protected]
with the transaction ID. Our team will look into the matter promptly.
Yes, kv99 supports four mobile wallet methods in total — bKash, Nagad, Rocket, and Upay.
Rocket is the mobile wallet service of Dutch-Bangla Bank. The same minimum deposit limit
(৳100) applies to each method, so you can choose whichever is most convenient for you.
Contact & Support
Yes, the kv99 support team provides service in both Bengali and English. Players from Bangladesh can comfortably
ask questions in their own language and receive clear answers. Your issues can be resolved
without any language barrier.
Before reaching out to support, have your account username or registered number, a description of the issue, and where applicable
the transaction ID or a screenshot ready. Having this information available
makes it easier to identify the problem and provide a solution quickly.
kv99's support service is available seven days a week, twenty-four hours a day (24/7). Whether it is
night or day, Eid holidays or any other time — whenever you run into a problem, you can reach
the support team.
There are two ways to contact kv99. First, the site's live chat — this is the fastest channel.
Second, email: [email protected] — this is convenient for sending detailed issues or screenshots.
Both channels support Bengali and English.
Account Security
Some fraudulent sites may be created by copying the kv99 name. Always verify the correct URL —
kv99.mom — in your browser's address bar. A slight difference in spelling (such as kv9.mom or kv999.mom)
is a sign of a phishing site. Bookmarking the site reduces the chance of landing on a wrong one.
kv99 or any kv99 staff member will never ask for your OTP, bKash PIN, Nagad PIN, or password.
If anyone asks for this information, treat it as a fraud attempt. Do not share this information with anyone
under any circumstances, and immediately inform kv99 via live chat.
kv99 uses SSL (Secure Socket Layer) encryption, which keeps your personal and financial information
protected during transit. If you see a padlock icon next to the site in your browser, the connection is
secure. For more details on our data protection policy,
visit the Privacy Policy page.
A good password should have at least 12 characters — mix uppercase and lowercase letters, numbers, and
special characters (such as @, #, !). Avoid using your own name, date of birth,
or simple words. Keep a separate and unique password for kv99 — do not reuse passwords from other sites
here.
BPL & International Matches
The most popular cricket markets at kv99 include Match Winner,
Toss Winner, Top Run Scorer, Wicket-Taking Bowler, Over-Under Runs, and Man of the Match.
Ball-by-ball outcome markets are also available for BPL and T20 formats, which makes following the game more exciting.
Yes, at kv99 you can combine multiple selections into a single bet, known as an accumulator or parlay.
With this method, if every selection is correct the payout multiplies significantly, but if even one selection is wrong
the entire bet is lost. Many players prefer it because of the chance to win big from a small stake.
Yes, kv99 offers in-play or live betting. Markets stay open after a match starts and odds change in real time based on the situation. For example, in a hypothetical T20 match between Bangladesh and India, new markets appear in real time based on the team's score and wickets. This makes watching cricket a more exciting experience.
Yes, kv99 has separate sections for BPL, IPL, T20 World Cup, and other ICC events including international cricket. Multiple markets are available for each tournament. For more details, you can visit our Cricket page.
Identity Verification (KYC)
The KYC (Know Your Customer) process is used to confirm players' identities and to prevent fraud and unauthorized account use. It keeps your account secure and verifies at the time of withdrawal that the balance is going to the rightful owner.
Yes, when registering at kv99, the name you provide must match the name on your bKash, Nagad, Rocket, or Upay account. If the names do not match, complications may arise during the withdrawal process. So please provide your correct and full name when registering.
Generally, a National ID card (NID) or a valid passport is accepted. In some cases, a birth registration certificate may also be requested. Documents must be clear and legible — blurry or cropped images may not be accepted. Contact support for an up-to-date list of required documents.
kv99 uses your KYC documents solely for identity verification purposes and does not sell or transfer them to third parties. All information is protected through SSL encryption. To learn about our detailed data protection policy, see the Privacy Policy.
If your KYC is rejected, first read the reason for rejection — this usually happens when a document is unclear or there is a name mismatch. Take a clear photo or provide the correct information and resubmit. If you cannot understand the issue, contact kv99 via live chat or email [email protected] with full details for assistance.
Have more questions? We're ready to help
If you don't find the answer to your question here, contact our support team directly. Get an instant response on live chat or email us at [email protected] — in Bengali and English, seven days a week, 24 hours a day.
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