Legal Document

kv99 Terms & Conditions

Please read these terms and conditions carefully before using our platform. By using any service on kv99, you confirm that you have fully accepted these terms.

Last updated: 2026. These terms may change at any time — we recommend checking them regularly.

General Provisions

1 Introduction & Applicability

These terms and conditions ("Terms") apply to the kv99 platform and all services offered under it. kv99 is an online gaming platform that provides live casino, slot games, cricket betting, and other entertainment gaming services for Bangladeshi players.

By using the kv99 website, application, or any of its services, you agree to comply with all the terms set out below. If you do not agree with these terms, please refrain from using our platform.

2 Eligibility & Age Requirement

The following eligibility criteria must be met to open an account and use gaming services on the kv99 platform:

  • You must be at least 21 years old — this platform is operated for users aged 21 and above only.
  • You must be of full mental capacity and able to make your own decisions.
  • If online gaming is legally prohibited in the jurisdiction or territory where you reside, you may not use kv99.
  • Each person may open only one account. Operating multiple accounts is strictly prohibited.
  • Providing accurate and truthful information during account registration is mandatory.

kv99 may request necessary documents for identity verification at any time. Providing false information may result in account termination and balance forfeiture.

3 Account Security & Management

The security of your kv99 account is entirely your responsibility. The following must be observed at all times:

  • Do not share your login credentials (username and password) with anyone.
  • Always log out after using your account, especially on shared devices.
  • Allowing third parties to use your account, or selling, transferring, or renting your account, is strictly prohibited.
  • If you suspect any unauthorised access, notify our support team immediately.

kv99 will not be liable for any loss resulting from unauthorised access to an account, unless it is caused by a fault on the platform itself.

Financial Transactions

4 Deposit & Withdrawal Policy

kv99 supports deposits and withdrawals through Bangladesh's popular mobile banking channels. The following policies apply to all financial transactions:

For deposits:

  • The minimum deposit amount is ৳100 per method.
  • Accepted deposit methods: bKash, Nagad, Rocket, and Upay.
  • Deposits may only be made from the account holder's own mobile banking account — third-party deposits are not accepted.
  • Use the correct reference number when making a deposit; otherwise, transaction processing may be delayed.

For withdrawals:

  • The minimum withdrawal amount is ৳1,000.
  • Withdrawals will be made only to the same mobile banking account used for the deposit.
  • Withdrawals are typically completed within 10–45 minutes.
  • Withdrawals may be delayed or put on hold if identity verification has not been completed.
  • Withdrawals may be restricted until the wagering requirements of any active bonus have been met.

5 Bonus & Promotion Terms

kv99 offers bonuses and promotional offers from time to time. Each bonus has its own terms, which must be read carefully. General bonus policies are set out below:

  • Welcome Bonus: 100% bonus on the first deposit, up to ৳10,000. Example: deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000.
  • Wagering requirement: the bonus amount must be wagered 10 times before bonus winnings can be withdrawn. Example: ৳1,000 bonus × 10 = ৳10,000 must be wagered.
  • Wagering is calculated on the bonus amount only, not on the deposit and bonus combined.
  • A new bonus cannot be activated while another bonus is already active.
  • Bonus funds cannot be withdrawn directly — they may only be used for gaming.
  • If fraudulent activity is found on an account, the bonus will be cancelled.

kv99 reserves the right to modify, suspend, or cancel any bonus offer at any time.

Gaming Rules & Fair Play

6 Gaming Rules

All gaming activity on kv99 is governed by the following rules:

  • Each game has its own rules — it is every player's responsibility to learn them before starting a game.
  • If a game is left incomplete due to a server error or technical issue, kv99 may cancel or restart that round in accordance with the relevant policy.
  • A bet cannot be changed or cancelled once it has been placed.
  • The use of automated betting software or bots is strictly prohibited.
  • Any attempt to manipulate or cheat game outcomes will result in account termination.

Regarding sports betting:

  • Betting market outcomes are determined based on the official result of the relevant match.
  • If a match is abandoned or rescheduled, kv99 may refund the bet amount in accordance with the prevailing policy.
  • Betting based on match fixing or insider information is prohibited.

7 Prohibited Activities

Engaging in any of the following activities on kv99 may result in account termination and forfeiture of all funds:

  • Operating multiple accounts or attempting to gain an advantage through related accounts.
  • Artificially covering bets to meet bonus requirements (arbitrage betting).
  • Using fraudulent payment information or conducting transactions related to money laundering.
  • Unauthorised attempts to access the platform's software or systems.
  • Harassing or insulting other players or staff.

VIP Program & Responsible Gaming

8 VIP Loyalty Program

The kv99 VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Regular players can be automatically promoted to higher tiers. Weekly cashback benefits are available at each tier:

  • Bronze: up to 0.2% weekly cashback.
  • Silver: up to 0.4% weekly cashback.
  • Gold: up to 0.6% weekly cashback.
  • Platinum: up to 0.8% weekly cashback.

kv99 reserves the right to change the terms, calculation methods, and cashback rates of VIP benefits. VIP benefits are non-transferable.

9 Responsible Gaming Commitment

kv99 believes gaming is an entertainment activity and should never become a source of harm. To that end, we provide the following features:

  • Players may set deposit, bet, or loss limits on their own account at any time.
  • Requests for a temporary break or self-exclusion can be made through the support team.
  • Use parental control tools to protect minors from accessing gaming.

For more information on responsible gaming, visit our Responsible Gaming page.

Privacy, Liability & Changes

10 Privacy & Data Protection

kv99 places the highest importance on protecting your personal information. All data is kept secure using SSL encryption and modern security technology. Your information is not sold to any third party. For more details, please read our Privacy Policy.

11 Limitation of Liability

kv99 will not be liable in the following situations:

  • Gaming is disrupted due to internet disconnection or device issues.
  • Your account credentials are compromised as a result of your own negligence.
  • Delays or errors in transactions caused by third-party payment processors.
  • Service interruption due to unforeseen circumstances (force majeure) such as natural disasters, cyberattacks, or government orders.

kv99's total liability will in no case exceed the value of the transaction in question.

12 Changes to Terms & Account Closure

kv99 reserves the right to modify these terms at any time. Updated terms will take effect from the moment they are published on the website. If a user continues to use the platform after the changes, they are considered to have accepted the new terms.

You may request account closure at any time by contacting the support team. Any available balance at the time of closure (excluding bonus funds) will be returned in accordance with the applicable rules.

kv99 reserves the right to suspend or close any account at its discretion, particularly in cases of terms violations, suspected fraud, or legal requirements.

13 Dispute Resolution

For any dispute or complaint, please contact our support team first — we will do our best to resolve the issue quickly and amicably. kv99 provides 24/7 live chat and email support ([email protected]) in both Bengali and English.

If a resolution cannot be reached through discussion, both parties may opt for mediation. Any dispute arising from these terms will be resolved in accordance with the applicable law.

Need More Help?

If you have any questions about these terms and conditions, our support team is always ready to help.
Email: — 24/7 live chat and email support available in both Bengali and English.

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