kv99's Privacy Policy

1 Introduction & Scope

kv99 is a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("Policy") explains how kv99 collects, uses, stores, and protects your personal information when you use our website kv99.mom and related services.

This policy applies to all users of kv99's services, whether they access the platform via mobile device, desktop, or tablet. By continuing to use our platform, you are considered to have accepted the terms of this policy.

2 Data Collection

kv99 collects only the information that is necessary to provide our services. We collect data in two main ways: information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide

Information you submit when registering an account and using our services:

• Full name, date of birth, and national ID details (for age verification)
• Email address and mobile number
• Password and security question answers (stored in encrypted form)
• Payment method details — bKash, Nagad, Rocket, or Upay account information
• Any information provided when contacting our customer support team

2.2 Automatically Collected Information

When you use the kv99 platform, the following information may be collected automatically:

• IP address, device type, and operating system information
• Browser type and version
• Time of access, session duration, and pages visited on the platform
• Gaming activity logs — bet amounts, win history, and session length
• Transaction and financial activity records

3 Purpose of Data Use

kv99 uses your personal information only for specific, clear, and legitimate purposes. We never use your data for excessive or unrelated purposes.

3.1 Account Management & Service Delivery

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Tracking gaming history and bonuses
• Providing customer support services

3.2 Security & Fraud Prevention

• Detecting unauthorized access and fraud
• Monitoring accounts for unusual activity
• Identity verification and age confirmation (for users 21+ only)
• Compliance with anti-money laundering (AML) regulations

3.3 Platform Improvement & Personalization

• Data analysis to improve the user experience
• Displaying relevant promotions and offers
• Identifying and resolving technical issues on the platform
• Ensuring the effectiveness of responsible gaming tools

4 Data Storage & Security

kv99 takes industry-standard technical and organizational measures to protect your data. Our security infrastructure is built on SSL encryption technology, which keeps your information secure during transmission.

4.1 Technical Security Measures

• 256-bit SSL/TLS encryption
• Passwords and sensitive data stored using hashing
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-factor authentication support

4.2 Data Retention Period

We retain your data only for as long as it is necessary or legally required. Even after an account is closed, financial transaction records and identity verification data may be kept for a defined period in accordance with regulatory requirements.

5 Sharing Data with Third Parties

kv99 does not sell or commercially transfer your personal information to any third party. However, limited data sharing may be necessary in some cases to operate our services.

5.1 Service Partners

We may share necessary information with the following service providers:

• Payment processors — to confirm transactions via bKash, Nagad, Rocket, and Upay
• Identity verification providers — to confirm age and identity
• Game software providers — to ensure a reliable gaming experience
• Technology and infrastructure service providers — to keep the platform running smoothly

All these partners operate under contractual confidentiality obligations and receive only the data required to deliver their specific services.

5.2 Legal Obligations

We may be legally required to disclose relevant information in response to a court order, regulatory directive, or a lawful request from a law enforcement authority. In such cases, only the requested and relevant data will be provided.

6 Cookies & Tracking Technologies

The kv99 website uses cookies and similar technologies that help improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language preference or the last game played.
• Analytics Cookies: Used to understand how the platform is being used — these do not identify you personally.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work correctly.

7 Your Rights

As a kv99 user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you may request that your data be deleted — though this may be limited where legal obligations apply.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
• Right to Data Portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to your data being used for certain purposes.

To exercise any of the above rights, email us at [email protected]. We will respond to your request as promptly as possible.

8 Protection of Minors

kv99 is for users aged 21 and above only. We do not knowingly collect information from or provide services to anyone under the age of 21.

If we are informed or identify on our own that a minor has opened an account, we will immediately close that account, cancel all transactions, and securely delete the associated data. If you believe a minor is using our platform, please notify our support team.

9 Payment Data Security

kv99 handles financial transactions through Bangladesh's most widely used mobile financial services. Deposits and withdrawals are currently available via bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳100 and the minimum withdrawal amount is ৳1,000.

To protect your financial information, we take the following measures:

• All data flows through encrypted channels during payment transactions
• Full payment account numbers are not stored on our servers
• Each transaction is confirmed with a unique verification code
• Unusual payment activity is monitored automatically
• Withdrawal requests are always sent to the registered payment method only

10 Policy Changes

kv99 may update this privacy policy from time to time. Whenever a significant change is made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed when you log in to the platform
• The revision date at the top of this page will be updated

Continuing to use the platform after a policy change means you have accepted the updated policy. We therefore recommend reviewing this page regularly.

If you object to any change, you may request to close your account before the change takes effect. For more information, please see our Terms & Conditions.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in both Bengali and English, 24/7.